F A Q
Where do you ship to?
All over the world!
No matter where you are in the world, if these symbolic pieces are calling your name, our postage fairies will answer your call and deliver your parcel to you no matter where-abouts you roam.
How long will my parcel take to arrive?
We always try to send off your items as speedily as possible and endeavour to get all items out within 3 working days (though usually sooner).
Items within Australia usually take 2-5 days but there have been extended delays with shipping due to Covid. Overseas shipping can take up to 21 business days depending on which country.
Who do you ship with?
We ship with Australia Post and shippit. You can find all tracking details for Australia Post on their website at www.auspost.com.au/track.
Please note our policy does not include sale items or earrings (for obvious hygiene reasons).
All change of heart returns must be returned in original saleable condition & must not be worn or damaged. Refunds will be made via the original method of purchase, minus $10 shipping and handling fee, plus 7% for orders placed with Afterpay. You will be responsible for arranging to have the item (s) returned to us and for any costs incurred.
Returns must be shipped by trackable postal service, as we will be unable to offer refunds on items that cannot be confirmed to have reached us. You will be notified by email once your return has been received and processed.
Please note, we have a 3 Month Warranty period on all of our pieces, excluding fair wear and tear.