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↞ Afterpay and Sezzle available ↠ We now plant 5 Trees with every sale with OnetreePlanted.org

F A Q

Where do you ship FROM?
All your jewels are shipped from the Gold Coast, Australia, with much love... and maybe just a little bit of chaos!  (Sole creator and mamma of 4 right here!)

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Where do you ship to?

All over the world! 

No matter where you are in the world, if these symbolic pieces are calling your name, our postage fairies will answer your call and deliver your parcel to you no matter where-abouts you roam.

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How long will my parcel take to arrive? 

We always try to send off your items as speedily as possible and endeavour to get all items out within 3 working days (though usually sooner). 

Items within Australia usually take 2-5 days but there have been extended delays with shipping due to Covid. Overseas shipping can take up to 21 business days depending on which country.

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Who do you ship with?

We ship with Australia Post and shippit. You can find all tracking details for Australia Post on their website at www.auspost.com.au/track. 

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Returns Policy 

 

At Coyote Stone, we pride ourselves on delivering high quality, ethically sourced and handcrafted jewellery. We want you to be in love with your piece. Should you have a change of heart within 14 days of purchasing, we are happy to offer an exchange or store credit. 

Please note our policy does not include sale items or earrings (for obvious hygiene reasons).

All change of heart returns must be returned in original saleable condition & must not be worn or damaged. Refunds will be made via the original method of purchase, minus $10 shipping and handling fee, plus 7% for orders placed with Afterpay. You will be responsible for arranging to have the item (s) returned to us and for any costs incurred.

Returns must be shipped by trackable postal service, as we will be unable to offer refunds on items that cannot be confirmed to have reached us. You will be notified by email once your return has been received and processed.
Faulty Item - We're very sorry if an item you received is not in perfect condition, or one that you didn't order! Please contact us and we can resolve this for you as soon as possible. We will meet our obligations under the Australian Consumer Law or similar legislation which may include replacing the item if the stock is available or providing a refund in individual case by case manner.

 Please note, we have a 3 Month Warranty period on all of our pieces, excluding fair wear and tear.